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Customer Service

At CoolMed Ltd, we are committed to providing quality customer service to each and every one of our customer.  We will always endeavour to act in a way which is professional, correct and fair.  Occasionally, mistakes do happen and in the circumstances where we are at fault, we will take full responsibility and ensure that amendments are made to your satisfaction.  In such instances, we will consider everything on a case-by-case basis and ask you to contact us here on the website via email ( or by phone on +44 161 772 5666.


The products we supply are specialist products and designed for use within a medical environment only.  You hereby undertake not to use them for the storage of food or other domestic items.   You also undertake not to re-sell the product for domestic use.


CoolMed Ltd will not be liable for the following, in the case of resale of the product contrary to the above instruction:


  • Death or personal injury

  • Breach of terms implied in Section 12 of the Consumer Rights Act (2015), relating to title and possession

  • Breach of terms implied in Sections 13, 14 and 15 of the Consumer Rights Act (2015), with regard to description, satisfactory quality and fitness for purpose

  • Defective product (Consumer Protection Act 1987)




CoolMed Ltd is a company registered in England and Wales. 


The company registration number is:              10860406


The VAT number is:                                        GB 283 9310 86


Our registered office is located at:


Unit 8, Fourways Trading Estate

Longbridge Road

Trafford Park


M17 1SW




If you need any advice or information, our team is waiting to take your call on +44 161 772 5666.


Sales enquiries can be emailed to


Technical or support queries can be emailed to


General enquiries can be emailed to


Alternatively, you can write to us at the above address.