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Warranty Information

Your new CoolMed product has a built-in 12-month manufacturer’s warranty. 

This means that, within this period, if your appliance should fail due to a faulty component, CoolMed will send an engineer to replace the component for you at no cost to you.*

Outside this period, the engineer call-out will be payable by the customer at the rates shown below:

 24 Hour Call-Out:   £125.00

(Within one day, provided call placed with CoolMed by 12.30pm on previous working day.)

72 Hour Call-Out:  £105.00

(Within three days, provided call placed with CoolMed by 12.30pm on previous working day.)

However, you have the option to register for an additional 4 years’ warranty under our 5-Year Parts and Labour Warranty offer.

This will protect you and your appliance from any unforeseen component failures or problems during this period.

To obtain your FREE extended warranty, please go to the Services tab at the top of the page and click on Register Your Warranty to access the registration form.   

CoolMed will confirm your extended warranty with a confirmation email.

PLEASE NOTE THAT THE 5-YEAR WARRANTY OFFER IS ONLY AVAILABLE IF YOU REGISTER YOUR PRODUCT ONLINE WITHIN 28 DAYS OF PURCHASE..

*Other Items Covered By The Manufacturer's Warranty for Six (6) Months Only After Purchase Date

Door Seals, Gaskets, Locks, Keys, Feet, Wheels, Castors, Shelves, Shelf Supports, Power Leads and Fitted Plugs.

NB:  Any signs of misuse will invalidate this warranty.

Other Items NOT Covered By The Warranty 

Light Bulbs or Tubes, Batteries, Fuses

If you have any queries about warranty, please call our offices on +44 161 772 5666 or email sales@coolmed.co.uk.