As part of CoolMed’s delivery service we offer a 2-man 48-hour delivery, on a pallet to reduce damages. This is done through our strong partnership with DX who offer as part of this service, room of choice delivery, unpacking of the product and even remove and disposal of your old fridge.
Since the start of the pandemic DX have seen a surge in medical and healthcare deliveries- see article below:
As this is the case to manage our customers expectations during these challenging times DX may not been able to meet the service standard of a 48-hour delivery.
CoolMed are holding large amounts of stock of every fridge model to service the industry through this difficult period and as soon as an order is placed CoolMed will dispatch your order immediately, however due to some of the difficulties DX are experiencing the product may not arrive within the 48 hours. At CoolMed we are doing everything within our powers to get our fridges to our loyal customers as fast as we possibly can.
For urgent deliveries CoolMed do have an alternative 24 hour delivery option through the Pallet Network however with this service unfortunately we can not offer the room of choice and unpack of the product- but this delivery option is available if preferred..
For further queries on our delivery options please contact our customer service line on 0161 772 5666 or email firstname.lastname@example.org
Changes to DX two-man delivery in high risk Coronavirus areas
DX are taking steps to help minimise the spread of COVID-19.
They continue to follow and monitor the official guidance from the UK Government and Public Health England.
DX have understandably advised that in the categorised high-risk Corona virus areas it may not be possible to offer the room of choice and unpack, especially as most of CoolMed’s deliveries are being delivered into doctors’ surgeries, pharmacies, and hospitals.
All DX drivers have been fully briefed in this new temporary procedure. This list of areas is subject to change to keep in line with government guidance. If you are unsure if your delivery address falls into one of these high-risk areas, then please contact us for more information.
24-hour One-man deliveries on CoolMed’s smaller models
All of our fridges under 30kg are sent on a 24-hour delivery, CoolMed offer the fastest delivery options in the medical fridge industry.
If your fridge has broken down and you require a replacement quickly call our sales line on 0161 772 5666 option 1 or email email@example.com