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Service Plans and Repairs

In the unfortunate event that your product breaks down or ceases to function in a normal way, then please call us on +44 161 772 5666 to report the fault and request an engineer call-out.

Occasionally, a call-out will not be required and our technical staff will be able to help you over the phone - please call us on +44 161 772 5666 or email us on and we will be pleased to help you.

For extra peace of mind, why not get a CoolMed Preventative Maintenance contract?

Benefits include:

  • Annual visit from CoolMed engineers

  • Only genuine CoolMed parts used

  • Free UKAS Calibration

Prices are as follows:

Annual Service:                       £179 + VAT

5 Year Maintenance:               £100 per year 

Please contact us on or call us on +44 161 772 5666 for further information.