My Cart

Service Plans and Repairs

In the unfortunate event that your product breaks down or ceases to function in a normal way, then please call us on +44 161 772 5666 to report the fault and request an engineer call-out.

If you have registered your warranty within 28 days of purchase, you will be entitled to an engineer visit under the warranty provision for up to 5 years after purchase.  

To register your warranty, please go to the Services tab at the top of the page and click on Register Your Warranty to access the registration form.

Occasionally, a call-out will not be required and our technical staff will be able to help you over the phone - please call us on +44 161 772 5666 or email us on and we will be pleased to help you.

For extra peace of mind, why not get a CoolMed Preventative Maintenance contract?

Benefits include:

  • Annual visit from CoolMed engineers

  • Only genuine CoolMed parts used

  • Free UKAS Calibration

Prices are as follows:

Annual Service:                       £179 + VAT

5 Year Maintenance:               £100 per year 

Please contact us on or call us on +44 161 772 5666 for further information.