Warranty Information

All our products come with a manufacturer’s 12 month warranty, however, on registering your CoolMed product with us, your warranty will be extended for the following:

Pharmacy fridge range – 5 years

Laboratory fridge range – 5 years

Ultra low freezers – 2 years

Ward fridge range – 2 years

Neonatal fridge range – 2 years

This means that, within this period, if your appliance should fail due to a faulty component, we will send an engineer to replace the component for you at no cost to you.*

Outside this period, the engineer call-out will be payable by the customer at the rates shown below:

 24 Hour Call-Out:   £125.00 – Call-out within one day, provided the call is placed with CoolMed by 12.30pm on the previous working day.

72 Hour Call-Out: £105.00 – Call-out within three days, provided the call is placed with CoolMed by 12.30pm on the previous working day.

*Items covered by the manufacturer’s warranty for 6 months after purchase date

Door Seals, Gaskets, Locks, Keys, Feet, Wheels, Castors, Shelves, Shelf Supports, Power Leads and Fitted Plugs.

NB:  Any signs of misuse will invalidate this warranty.

Other items NOT covered by the manufacturer’s warranty

Light Bulbs or Tubes, Batteries, Fuses.

Contact us

If you have any queries about our warranties, please call our offices on +44 161 772 5666 or email sales@coolmed.co.uk.