Frequently Asked Questions

My CoolMed product is broken or faulty - what should I do?

Please check the Troubleshooting Guide on our website first as this answers many questions we frequently get asked. If further assistance is required, please call +44 161 772 5666 and ask for technical assistance.

I need a spare part for my CoolMed appliance - how do I obtain this?

If you need a spare part for any of our appliances please call +44 161 772 5666, or email and we'll help you out with this.

How do I get hold of a CoolMed brochure?

The easiest and quickest way to get all the information on our range of medical fridges and other healthcare appliances is to browse here on our website. We list the full features and specifications for each model and show photos of each product too.

Where can I find a user manual for my product?

The user manuals and specification sheets for all our products can be found on the corresponding product page of this website. They are provided in PDF format and can be easily downloaded and printed. If you have any queries about the information within the manual, or any other questions about operating our appliances, please call +44 161 772 5666 and we'll be happy to assist.

What is the warranty offered with my CoolMed appliance?

Every CoolMed appliance comes with a 1-year standard manufacturer's warranty (parts and labour). Our standard warranty for medical fridges includes 5 years of coverage for both parts and labour. Additionally, we can also provide an extra 2-year warranty for just £99.

I am looking to purchase multiple products and would like to open an account with CoolMed - how do I arrange this?

Please contact us on +44 161 772 5666 or email

How do I set the temperature?

The products are pre-set to +5°C. Please check the user manual with your product or view/download the manual copy on the website.

What does the temperature probe do?

The temperature probe represents and monitors the actual temperature of the drugs within the appliance. It stabilises and maintains the internal fridge temperature, even when the door is opened, to protect temperature-sensitive products.

The product is flashing and beeping when I switch it on - is this correct?

When the product is first switched on, after approximately 5 minutes, the fridge will start beeping and display the code HP2 until the fridge reaches +9°C. It will then stop beeping and displaying the HP2 code and continue cooling down to the pre-set temperature of +5°C.